Privacy Policy for Ekplus8 Visitors

Cookies and Turning Them Off

The site uses cookies to remember your preferences and keep your session secure. Some cookies are essential for the platform to function, for example during bank transfer or e-wallet transactions with Touch 'n Go or GrabPay. If you disable cookies in your browser, certain features of the lobby may not work correctly. You may still access the site, but you could experience slower performance or need to re-enter information more often.

What We Collect and When

When you submit a message through the contact form, we collect the information you provide, such as your name, email address, and message content. This happens only when you voluntarily send us an enquiry. Our web server automatically records technical data each time you visit the site. This includes your IP address, browser type and version, operating system, and the pages you view. This data is logged without any extra action from you.

Who We Share Data With

We share information only with service providers who act on our instructions, such as analytics companies and hosting providers. These partners are contractually bound to protect your data and may not use it for their own purposes. Your personal data is never sold to third parties. We do not share it with advertisers, marketing firms, or any other organisation for commercial gain. Your privacy is respected at all times.

How Long Records Are Kept

Contact form messages and associated personal data are retained only as long as necessary to handle your enquiry. Once the matter is resolved and no further action is needed, the records are deleted. Server logs are kept for a limited period to analyse traffic and maintain security. After this period, or when the data is no longer required for these purposes, it is permanently removed from our systems.

Your Rights: Access and Deletion

You have the right to request a copy of the personal data we hold about you. To do so, please submit a request through the contact page on the site. We will respond within the time frame required by Malaysian personal data protection law. You may also ask us to delete your personal data. Send your request via the contact page, and we will remove the information unless we are legally required to keep it. There is no charge for either request.

Why Each Type of Data Is Held

Contact form submissions are kept so we can reply to your question or request. Without this information, we would not be able to identify you or respond to your enquiry accurately. Server logs, including IP addresses and browsing behaviour, help us maintain the site’s security, diagnose technical problems, and understand how visitors use the lobby. This allows us to improve the experience for all users.

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